Shipping policy

SHIPPING POLICY

Last updated: 2 September 2026

DECO. currently delivers orders within South Africa.

DELIVERY CHARGES

Standard delivery costs R129.

Delivery is free for qualifying orders of R1,499 or more. The qualifying amount is calculated after discounts and before delivery charges.

PRODUCTION AND DELIVERY TIMES

Our prints and framed products are generally made to order.

Most orders are delivered within 3–5 working days. This is an estimate and may vary depending on production requirements, delivery location, courier capacity, public holidays or circumstances outside our reasonable control.

If an order is likely to experience a significant delay, we will contact you using the details provided when the order was placed.

PACKAGING

Unframed prints are securely packaged to help protect them during delivery.

Framed prints are packaged with additional protection for the frame, corners and printed artwork.

ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address or telephone number provided with your order.

Tracking information may take some time to update after the courier has collected the parcel.

DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address, contact number and recipient name.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has entered production or has been collected by the courier.

Additional delivery costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

DELIVERY ATTEMPTS

The courier may contact you to arrange or complete delivery.

If delivery cannot be completed after reasonable attempts, the parcel may be returned to us. Any additional delivery charge required to resend the order may be payable by the customer, unless the failed delivery was caused by us or our courier.

DELIVERY DELAYS

Delivery dates are estimates rather than guarantees unless applicable law provides otherwise.

DECO. is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, courier disruptions, industrial action, road closures or incorrect customer information.

This does not limit any rights you may have under applicable South African consumer law.

DAMAGED OR MISSING ORDERS

If your parcel arrives visibly damaged, please take photographs of the packaging before opening it.

If your order is damaged, defective, incorrect or missing, email info@decostudios.co.za with your order number and clear photographs where applicable.

Valid damaged or incorrect order claims will be handled according to our Refund Policy and applicable law.

CONTACT

For delivery assistance, email info@decostudios.co.za and include your order number.